Contact Best Social Casinos

Got a question about a sweepstakes casino, a coin package, or something you've read on this site? This page explains what we can help with, what we can't, and the best way to get an answer quickly.

What we can help with

Best Social Casinos is an independent research and comparison site covering sweepstakes and social casinos. We're happy to hear from readers about:

Corrections to anything on the site — a changed offer, an outdated state list, a broken link
Questions about how the sweepstakes model works, including Gold Coins, Sweeps Coins, and how prize redemption differs from traditional gambling
Suggestions for operators or features we should be covering
General feedback on our reviews, ratings, or how we present comparisons
Media or partnership enquiries related to the site itself

What we can't help with

Because we don't operate any of the platforms we write about, there are things outside what a comparison site can resolve. If your question falls into one of these areas, the fastest path to an answer is the operator itself, not us:

Account issues — logins, password resets, or account verification sit with the individual sweepstakes casino, not with us
Coin package purchases or billing — questions about a charge, a payment method, or a coin package you bought need to go through the operator's own support team
Prize redemption status — redemption minimums, processing times, and identity verification are all handled internally by each operator under their own official rules
Complaints about a specific site — most reputable operators publish a complaints procedure in their terms and conditions; that's the correct first step

Every operator we list has its own support channel, usually reachable from inside the platform or via its official rules page. Checking there first will almost always be faster than waiting on us, since we're not able to access anyone's account or transaction history.

Before you write to us, check whether we've already answered it

A lot of the questions we receive are already covered elsewhere on the site. It's worth a quick look before reaching out:

If your question is about gambling limits, self-exclusion, or getting support for problem gambling, see our Responsible Gambling page
If you want to know how we source and present information, or who's behind the site, visit About Us
If your question is about how the site itself operates — data, liability, or the terms of using our content — see our Terms and Conditions
If you're outside the US and looking for options where sweepstakes casinos don't operate, our Non Gamstop Casinos UK 2026 guide covers a different regulatory market entirely

A note on state availability and eligibility

We get a steady stream of messages asking whether a particular sweepstakes casino is available, or legal, in a specific state. We can point you to publicly available information, but we're not able to give legal advice or confirm eligibility on an operator's behalf. Availability varies by state, some jurisdictions restrict or prohibit sweepstakes casinos, and operators frequently update their own eligible-state lists as laws change. The most reliable source is always the operator's current terms and conditions, checked at the time you sign up.

What to include if you're reporting a problem

If you're flagging something incorrect on the site — an offer that's changed, a rating that seems out of date, or a broken link — it helps us fix it faster if your message includes:

The page or offer you're referring to
What you believe is inaccurate or outdated
Where you saw the current, correct information, if you have a source

We review reader corrections regularly and update pages when something no longer reflects an operator's actual terms.

Response times

We aim to read and respond to messages in the order they arrive. We don't offer live support, so if you need an urgent answer about an account, a pending redemption, or a payment, contacting the operator directly will get you a resolution far quicker than waiting on us.